What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data exports are coming with no data

    Asked by mattoxaz on May 30, 2016 at 10:41 AM

    All Data Exports are coming back with No Data.

    all no data data export
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    JotForm Support

    Answered by Kiran on May 30, 2016 at 11:59 AM

    Are you trying to export your data using Data Export tool? As I tried to export the data, the file is showing 85MB.

    Could you try downloading the data once again from the Data section in Account Settings? You may access the Data section directly using the following URL:

    https://www.jotform.com/myaccount/data?storage

    Let us know if you are trying to export the data using another method. We will be happy to assist. 

  • Profile Image

    Answered by Willowpark on June 01, 2016 at 03:58 PM

    We're having the same issue. Ours says it's 74MB, but the file is empty and it won't extract.
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    JotForm Support

    Answered by Kiran on June 01, 2016 at 04:13 PM

    I have moved your question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/851661

    Thank you! 

  • Profile Image

    Answered by mattoxaz on June 01, 2016 at 11:45 PM
    I have tried the data export tool several times now and it completes, but the data is no good. Just like the other users have stated.
    Rob Mattox
    Cell: 602.820.8807
    mattoxaz@gmail.com
    ...
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    JotForm Support

    Answered by Boris on June 02, 2016 at 01:22 AM

    I have logged into your account and downloaded your exported data, and it extracted without any issues:

    I have also checked a couple of the exported CSV files, and they are showing submissions correctly.

    Perhaps a corrupt copy of exported ZIP may still be present in your browser's cache, so it may be showing the same corrupt file instead of downloading it fresh. Could you please try using a different browser to download the exported data again, and let us know how it goes:

    Alternatively to using a different browser, you can also try simply opening a new Private or Incognito window of your current browser, and try downloading the file in that Private/Incognito window.

    If you by any chance continue to experience any issues with the freshly downloaded copy in a different browser or private mode, could you please take a screenshot of the data that seems to be corrupt, so we may better understand where the issue appears on your end?

    You can add screenshots to your forum post in the manner described here:

    https://www.jotform.com/answers/414264

    As described there, you will have to open your support thread directly in the browser and upload the image that way. Here is your current support thread:

    https://www.jotform.com/answers/849846

    We look forward to hearing how it goes with re-downloading the ZIP file on a different browser. Thank you.