What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I out of submission storage

    Asked by jcFlory on May 30, 2016 at 01:35 PM

    Hi,

     

    I deleted all of my old submissions except for 3 forms, and it's still telling me I'm out of submission storage.  How do I clear that out?

     

    Thanks,
    Josie Flory

    submission storage Submissions thanks 3 all
  • Profile Image

    Answered by Huberson on May 30, 2016 at 01:45 PM

    Hello,

    I looks like the Submissions Storage count in your account did not update when you removed those submissions. I have update your Submissions Storage and the count should reflect the exact submissions from the account now.

     

    Thank you

  • Profile Image

    Answered by milbra on August 19, 2016 at 01:17 PM

    I'm getting the message I need to update my package because I'm over the submission limit. But, I don't see any submissions in any of my forms. Did mine not update either?