Why am I out of submission storage

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    jcFlory
    Asked on May 30, 2016 at 01:35 PM

    Hi,

     

    I deleted all of my old submissions except for 3 forms, and it's still telling me I'm out of submission storage.  How do I clear that out?

     

    Thanks,
    Josie Flory

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    Huberson
    Answered on May 30, 2016 at 01:45 PM

    Hello,

    I looks like the Submissions Storage count in your account did not update when you removed those submissions. I have update your Submissions Storage and the count should reflect the exact submissions from the account now.

     

    Thank you

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    milbra
    Answered on August 19, 2016 at 01:17 PM

    I'm getting the message I need to update my package because I'm over the submission limit. But, I don't see any submissions in any of my forms. Did mine not update either?