My account is over quota. Why it won't let me upgrade?

  • Profile Image
    Asked on May 30, 2016 at 01:49 PM

    please help us we are unable to upgrade via the portal. we are over quota

  • Profile Image
    Answered on May 30, 2016 at 02:15 PM

    I have checked your account and I could see you were over-quota; however, when I was checking your account I would see you were able to upgrade successfully and your account is now on gold monthly subscription. 

    So your account is not over-quota anymore, you can also check this and your invoices by following this guide: How-to-Check-Invoices

    Please do let us know if you have questions, we will be glad to help you.