What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms just disappeared off my website

    Asked by iStore on May 30, 2016 at 04:26 PM

    Why did my forms suddenly disappear from my website over the weekend? My website has 2 jotforms embedded. One is behind a password and the other is publicly viewable. Scroll to the bottom and you should see it (you only see a partial box that it should be inside of.

    The form is here:

    https://form.jotform.com/61451326610143

     

    Page URL:
    www.heropropertyservices.com/agent 

    Disable Form
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    JotForm Support

    Answered by BDAVID on May 30, 2016 at 05:54 PM

    That happens because our phishing detector system autosuspended your account, your form is not meant for phishing purposes, however, since it contains a password field, the system flagged it as a phishing form.

    I have reactivated your account, please change that fields label to something like "Secret Word" or "Key", otherwise, the phishing system may suspended your form again.

    Let us know if you need more help.

  • Profile Image

    Answered by iStore on May 30, 2016 at 06:10 PM

    Thanks. This form that you referenced has not been used in several years. I opened it today to look at it and de-activated it. I'm guessing your anti-phishing algorithm picked up on it becasue it was re-saved when I was looking at it. 

    As a suggestion, as a matter of providing a good customer experience, you should email the account admin (me) when Jotform takes an action like auto-suspension of our account. I have spent a couple hours trying to figure out why the forms stopped working on our website. We have been trying to figure out if it was a wordpress issue or jotform. If we had been in a high use environment relying on these forms, that would have been very bad.

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 30, 2016 at 06:38 PM

    You are welcome. Sorry for any inconvenience caused. Just to let you know, most of the time, we notify paid customers when the account has been encountered as possible phishing account, even though our terms states(Termination segment) that we can suspend access to any JotForm account without notice: http://www.jotform.com/terms/

     

    Feel free to open a new thread if you need anything else, we will be glad to assist you.