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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission storage: Why does mean the number shown?

    Asked by drunkenmonkey on May 30, 2016 at 04:36 PM

    It's telling me I have 1,226 submissions stored?

     

    See: http://goo.gl/J5ZoeP

     

    Where?...

     

    I cannot see 1,226 submissions in my account??..

     

    What's going on please?...

    submission storage Submissions style size font
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 30, 2016 at 05:41 PM

    I have re-calculated the total submissions and it is showing 1,205. This number seems to be correct since I have counted the number of submissions you currently have in your forms and I got this number, here is the list of the form's IDs with their submissions: 

    60963034436354 - 5

    40554669972973 - 1048

    33626498894877 - 4

    3002643526 - 90

    31634052938354 - 58

    So it gives a total amount of submissions of 1,205. The max number of submissions a free account can storage is 500, so this is why you've received this notification, you need to download all your data, we have a nice feature that will allow you to download all your data at the same time, take a look to this link to get further information about it: How-to-export-all-of-your-data-at-once

    There is a plan as well that will allow you to store unlimited submissions, if you do not want your submissions deleted then you may upgrade to that plan:

    How-to-Upgrade-My-Account

    Hope this helps.