- bouncedesignsAsked on May 30, 2016 at 04:44 PM
- JotForm SupportNik_CAnswered on May 30, 2016 at 05:36 PM
Can you please elaborate more your question since I'm not sure I understand. You're on free plan
You're on free plan.
I see that you have form called: "Recurring Donation Form " did you mean something related to that form?
We'll wait for your response.
- bouncedesignsAnswered on May 30, 2016 at 06:24 PM
Oh goodness!! I'm so sorry I didn't mean to post the question at all. I didn't even know I had until I got the email notification. Woops.
Since I accidentally posted I will ask my question. Not sure if this is something you would know. When clients use the recurring payments through the forms how can they cancel later on? Would this be something they do through the payment processor? That might be something I should ask Paypal but since I already posted here, may as well! :)
- JotForm SupportKevin_GAnswered on May 30, 2016 at 07:17 PM
No worries, we are here to help.
Since the payment is being made through PayPal you will need to cancel it in your PayPal account, here is a link with details about how to do it: https://www.paypal.com/selfhelp/article/FAQ2058
Here is another link that may help you with that: How to stop recurring payments
Seems like you can cancel recurring payments made on your form as well, take a look on this link: http://www.wikihow.com/Cancel-a-Recurring-Payment-in-PayPal
You should see the subscription in your PayPal account where payments are coming from and you should be able to cancel them as well.