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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal recurring payments: How to cancel recurring payments made on a form?

    Asked by bouncedesigns on May 30, 2016 at 04:44 PM
    recurring payments PayPal How to Cancel Subscription
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    JotForm Support

    Answered by Nik_C on May 30, 2016 at 05:36 PM

    Can you please elaborate more your question since I'm not sure I understand. You're on free plan

    You're on free plan.

    I see that you have form called: "Recurring Donation Form " did you mean something related to that form?

    We'll wait for your response.

    Thank you!

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    Answered by bouncedesigns on May 30, 2016 at 06:24 PM

    Oh goodness!! I'm so sorry I didn't mean to post the question at all. I didn't even know I had until I got the email notification. Woops. 

    Since I accidentally posted I will ask my question. Not sure if this is something you would know. When clients use the recurring payments through the forms how can they cancel later on? Would this be something they do through the payment processor? That might be something I should ask Paypal but since I already posted here, may as well! :) 

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    JotForm Support

    Answered by Kevin_G on May 30, 2016 at 07:17 PM

    No worries, we are here to help.

     Since the payment is being made through PayPal you will need to cancel it in your PayPal account, here is a link with details about how to do it: https://www.paypal.com/selfhelp/article/FAQ2058 

    Here is another link that may help you with that: How to stop recurring payments

    Seems like you can cancel recurring payments made on your form as well, take a look on this link: http://www.wikihow.com/Cancel-a-Recurring-Payment-in-PayPal 

    You should see the subscription in your PayPal account where payments are coming from and you should be able to cancel them as well.