What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are we no longer receiving form submissions?

    Asked by sunseed on May 30, 2016 at 05:08 PM

    For the last week we haven't been receiving submissions from our form to our email address - nothing has been changed, we just stopped getting the responses (though new responses are visible on jotform). Any idea on why this is and how we can fix it?

    Page URL:
    http://www.sunseed.org.uk/booking-and-costs/

    Submissions receiving no longer receiving JotForm responses and
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    JotForm Support

    Answered by Nik_C on May 30, 2016 at 05:52 PM

    I checked your email in our logs and I can see that you had submissions today:

    Could you please check your Spam/Junk folder, since it could happen that your emails went there.

    Do get back to us if the issue still persists so we can investigate further.

    Thank you!