Why are we no longer receiving form submissions?

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    Asked on May 30, 2016 at 05:08 PM

    For the last week we haven't been receiving submissions from our form to our email address - nothing has been changed, we just stopped getting the responses (though new responses are visible on jotform). Any idea on why this is and how we can fix it?

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    Answered on May 30, 2016 at 05:52 PM

    I checked your email in our logs and I can see that you had submissions today:

    Could you please check your Spam/Junk folder, since it could happen that your emails went there.

    Do get back to us if the issue still persists so we can investigate further.

    Thank you!