What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hide Unanswered fields in form results

    Asked by jmaples on May 30, 2016 at 05:42 PM

    I have a form in which used to hide unanswered questions in form results.  However, suddenly, it is sending me all fields, no matter if they have an answer to them or not.

    Has this great function been disabled somehow?  If not, how do I get it back.

    Page URL:
    http://www.jotformpro.com/jmaples/Customer_Incident_Report

    Screenshot
    unanswered hide unanswered unanswered fields in
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    JotForm Support

    Answered by BDAVID on May 30, 2016 at 06:23 PM

    Go to your submissions view, and then click on the gear icon, there you can enable the option to hide the empty fields by checking it:

    If you are referring to the option to hide empty fields on email alerts, that is currently not available in the new interface: https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts 

    However, you can bring back the new interface by adding "&old" at the end of the URL you see when editing your form, example: https://www.jotform.com//?formID=40846036232954&old 

    Let us know if you need more help, we will be glad to assist you.

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    Answered by jmaples on May 30, 2016 at 06:28 PM

    When will that feature be available in the new interface?

    Also, I don't see the option to not send "EDIT" forms to the users.  Is that gone too?

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    JotForm Support

    Answered by BDAVID on May 30, 2016 at 06:54 PM

    Unfortunately, we haven't been notified yet when this will be available in the new interface. I have forwarded a request on your behalf to our development team, you will be notified via this thread when this gets implemented.

    Not really sure what option you are referring to, could you take a screenshot if you have loaded the old interface?

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum