What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I upgraded, why still have the message form over quota?

    Asked by miguelhdezs on May 30, 2016 at 07:12 PM
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 30, 2016 at 08:10 PM

    You have upgraded to the equivalent of Economy in our new pricing structure, which is Silver plan, this plan gives you up to 10,000 submissions, same as the Economy grandfathered plan you have had.

    So, you need to upgrade to Gold, which allows you to receive up to 100,000 monthly submissions: https://www.jotform.com/pricing 

    Let us know if that is what you want, we will be glad to assist you.

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 30, 2016 at 09:24 PM

    Looks like you have opened more than one thread for the same concern, the issue relies on an incorrect calculation of the monthly submissions usage, which my colleague has already resolved, please refer to the following thread: https://www.jotform.com/answers/850122