What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will the subscription ends immediately if I cancel the subscription?

    Asked by optimizedjourney on May 30, 2016 at 10:40 PM

    Hi support team,

    The wording of the prompt when looking to downgrade my account makes it sound like I will no longer be able to use the rest of my current jotform subscription that I purchased. Is this true or will the subscription continue until the end date? The reason I want to downgrade is so I do not forget about the subscription and get charged down the road in case I am no longer a user (which I hope is not the case).




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    JotForm Support

    Answered by Kiran on May 30, 2016 at 10:52 PM

    I see that your account is currently holding Bronze Yearly subscription and is subscribed today. If you cancel the current subscription, the account will be scheduled to downgrade to Free at the end of the current subscription period i.e., 31 May 2017. The account will be holding Bronze subscription till the end of subscription period. 

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.