What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Where is 'Hide empty fields on emails' located?

    Asked by jindysnow on May 31, 2016 at 12:50 AM

    It appears my layout in preferences has changed and I can no longer find where to 'Hide empty fields on emails'.

    Has it moved?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 31, 2016 at 02:35 AM

    "Hide empty fields on emails" option has been enabled by default so you do not need to enable them. This is also the reason why you can't find this option on the new preferences wizard.

    I suggest to test your form (fill and submit your form), those fields without answers will not be shown on email.

    If you have any other questions, feel free to open a new thread.