What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload error: It cannot be bigger than 9.77 MB

    Asked by questionart on May 31, 2016 at 01:00 AM

    hello, my upload form already set to 100mb size but the problem still occurred, can you help to figure it out what is the problem? Thanks.

    Page URL:

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    JotForm Support

    Answered by EltonCris on May 31, 2016 at 02:50 AM

    You have two file upload fields in your form. The second file upload field has only 1MB limit. I suggest to review.

    Also, your first file upload field has "validate image" option enabled. This option is only for images. If you are accepting PDFs, please turn off or disable this option.

    Let us know if none of the above suggestion helps.


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    Answered by questionart on May 31, 2016 at 03:59 AM

    hi, yes..finally it works out..thank you for the help.

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    JotForm Support

    Answered by liyam on May 31, 2016 at 04:15 AM

    Hello questionart,

    On behalf of EltonCris, you are welcome.

    If you have more questions, please do let us know.