What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File upload field doesn't react in App

    Asked by LikejeWijk on May 31, 2016 at 03:08 AM

    Hello support team,

     

    The Jotform doesn't work on Samsung Galaxy Tab3 and Samsung S4 mini 

    Can you please help me?

     

     

    http://likejewijk.nl/wp-content/uploads/2016/05/Jotform_bug.mp4

     

    Page URL:
    http://bit.ly/1OfVSRN

    Screenshot
    upload field app file upload field in
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 31, 2016 at 03:53 AM

    I downloaded your app using my Android device but the upload button seems to work fine. When I click the button, the file picker option is shown.

     

    Does this happen on Samsung devices only? Can you try the app on other device and see if it is working there? It might be possible that your app where you have embedded the form is blocking some of the resources of the form like JS scripts. Please try to debug your app and see if there are errors in the console.

    You can also try re-embedding the form in your app using the iFrame embed code. To get your form's iFrame code, you can check this article: Getting the Form iFrame Code and see if this will helps.

     

    Do let us know if the issue still persists.
    Regards.

  • Profile Image

    Answered by LikejeWijk on May 31, 2016 at 02:45 PM
    Hi Chriistian,
    Thanks for your quick reply.
    I did the test with iFrame like you suggested but I still have the same
    issue....
    ...
  • Profile Image

    Answered by Huberson on May 31, 2016 at 03:51 PM

    Have you tried debugging the application to see if there is any error that could give an idea about the source of your issue. Since the form is inside an Android application, we cannot really troubleshoot from the app.

    You should also test it on devices other than Galaxy tab/S4 mini, to see if the error is specific to some devices/platform.

  • Profile Image

    Answered by LikejeWijk on May 31, 2016 at 05:42 PM

    Hi Huberson,

    I did some testing with iFrame on Appsgeyser and now it gives same issue on my phone too. It is an Samsung Note 3

     

    Your users can download your app from:   http://app.appsgeyser.com/Like%20je%20Wijk        

    Short url: http://www.appsgeyser.com/3111555

     

    Regards,

    Julian

  • Profile Image
    JotForm Support

    Answered by Kiran on May 31, 2016 at 07:25 PM

    Unfortunately, I'm also not having a tablet to test the App. However, I have tried accessing the form from the App on my phone and seems to be working fine at my end. It looks like the issue is accessing the form on a Tablet. Since the form is working fine on mobile phones, it doesn't look like a conflict. Could you check if the File upload is working while accessing the form in a browser on the tab? Please try accessing the form using the same orientation and let us know the results.