What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Im not sure my form submissions are coming through....

    Asked by uncconnection on March 16, 2012 at 12:51 PM

    It shows more submissions than I have recieved....

     

    Little concerned

     

    Can someone call me @ 7206287047

     

    Thanks

  • Profile Image

    Answered by AtacanC on March 16, 2012 at 01:12 PM

    I'm sorry to say but we don't have phone support. Can you please share the form ID with us? 

    Thanks in advance.

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    Answered by uncconnection on March 16, 2012 at 03:48 PM
    Thanks for getting back to me so fast
    This is what I think the form number is: 20657271101140
    This is the URL for it: http://form.jotform.us/form/20657271101140
    I also have this one that Im wondering about
    Form number: 20524025367
    URL: http://form.jotform.com/form/20524025367*
    *
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    Answered by jeanettebmz on March 16, 2012 at 04:07 PM

    Form ID 20657271101140  shows a total of 5 submissions

    FOR ID 20524025367 shows a total of 9 submissions

    Is this the amount you have recieved on each one ?

    Should you have more assistance, let us know

    Jeanette

     

  • Profile Image

    Answered by uncconnection on March 16, 2012 at 04:19 PM
    For form ID 20657271101140 Im only showing 3
    For form ID 20524025367 Im showing only 5....
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    Answered by gori-mathew on March 16, 2012 at 04:38 PM

    Hello;

    I have checked your account and it is active, not in mail bouncing list. So i suppose may be your internet connection is not good. You should be able to receive them.

    Kindly lets know if this continues.

     

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    Answered by uncconnection on March 16, 2012 at 04:47 PM
    Thanks for getting back to me again.
    My internet connection is fine. If it wasnt I probably wouldnt be able
    to email you.So Im not sure what the problem is
    Can you forward me the form submissions in the mean time?
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    Answered by jeanettebmz on March 16, 2012 at 05:19 PM

    Your submissions have been sent in excel format, as per your request  to your email , please check and confirm

    Thanks!

     

    Jeanette

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    Answered by uncconnection on March 16, 2012 at 05:41 PM
    *Thank you
    *