What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms aren't populating to Google Docs

    Asked by dmichael74 on May 31, 2016 at 11:33 AM

    My forms don't seem to be populating real time to my Google Doc.  It's taking up to 10 minutes before it appears.  Is something wrong?

    Page URL:
    https://form.jotform.com/53398943593977

    google spreadsheet
  • Profile Image
    JotForm Support

    Answered by Welvin on May 31, 2016 at 12:22 PM

    It should be right after someone submitted the form. 10 minutes is not normal, but I think we have to consider some few things why that happens. It's either an issue with our server taking the time to pass the data to Google Spreadsheet or it's an issue with Google Spreadsheet, probably they are updating something related to the API. 

    Well, you could try re-integrating the form to Google Spreadsheet. But please note that when  doing so, there's no way you can select the same Google Spreadsheet. The integration will give you a new sheet/file. 

    When did you notice this? Is it doing the same most of the time or for new submissions? Please let us know.