Every time form is submitted, I receive duplicate submission emails.

I created an online tracking form for our CASA program for our volunteers' convenience to report monthly.  Currently, we received duplicate emails - one from the volunteer when completed and submitted and one from JotForm.  How can we eliminate the duplicate emails?

Hello drichardson,

I'm sorry for the trouble caused to you.

I did check your form and found that you have 2 email alert and that is the reason why you receive two submission emails every time your form is submitted. Please check the screenshot below:

 

I would suggest you to delete one of the email alert and that will stop sending duplicate submission emails to you. The following guide should help you how to delete notification email alerts:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

Hope this helps.

Do get back to us if you have any questions.

Thank you!

Thank you!
Debbie Richardson
Executive Assistant
Child Advocacy Services
1504 W. Church Street
Hammond, LA 70401
Phone: 985-902-9583
Toll Free: 1-800-798-1575
Fax: 985-345-4689
Web site: www.childadv.net
CAS Mission: To give voice, healing, and security to children.
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