Every time form is submitted, I receive duplicate submission emails.

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    Asked on May 31, 2016 at 12:03 PM

    I created an online tracking form for our CASA program for our volunteers' convenience to report monthly.  Currently, we received duplicate emails - one from the volunteer when completed and submitted and one from JotForm.  How can we eliminate the duplicate emails?

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    Answered on May 31, 2016 at 01:02 PM

    Hello drichardson,

    I'm sorry for the trouble caused to you.

    I did check your form and found that you have 2 email alert and that is the reason why you receive two submission emails every time your form is submitted. Please check the screenshot below:


    I would suggest you to delete one of the email alert and that will stop sending duplicate submission emails to you. The following guide should help you how to delete notification email alerts:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered on May 31, 2016 at 01:45 PM
    Thank you!
    Debbie Richardson
    Executive Assistant
    Child Advocacy Services
    1504 W. Church Street
    Hammond, LA 70401
    Phone: 985-902-9583
    Toll Free: 1-800-798-1575
    Fax: 985-345-4689
    Web site: www.childadv.net
    CAS Mission: To give voice, healing, and security to children.
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