JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Shipping(user fee) not going over to paypalAsked by rymelpie on May 31, 2016 at 12:18 PM
I have this form https://form.jotform.com/61276261471959. I have a product for a registration. One child is $5 and the shipping (user fee is $1) Two Children is $10 and the Shipping (user fee) is $2 and so on. The Shipping fee is not going over to Paypal when we hit submit.
fee JotForm product and
I made a test submissions from your form, the shipping is not passed indeed to PayPal but when I test it with a clone, both the item price and shipping are calculated and passed to PayPal.
Can you try removing the payment field and add it again. When you remove it, there is a pop-up asking you 'if you want to save the product for another payment', choose yes, so you don't have to re-create the items when adding the payment field back.
To assist you better and not get confused with the current thread. I have created a new thread that will be answered shortly by our team.