- rymelpieAsked on May 31, 2016 at 12:18 PM
I have this form https://form.jotform.com/61276261471959. I have a product for a registration. One child is $5 and the shipping (user fee is $1) Two Children is $10 and the Shipping (user fee) is $2 and so on. The Shipping fee is not going over to Paypal when we hit submit.
- HubersonAnswered on May 31, 2016 at 01:47 PM
I made a test submissions from your form, the shipping is not passed indeed to PayPal but when I test it with a clone, both the item price and shipping are calculated and passed to PayPal.
Can you try removing the payment field and add it again. When you remove it, there is a pop-up asking you 'if you want to save the product for another payment', choose yes, so you don't have to re-create the items when adding the payment field back.
- victorAnswered on July 12, 2016 at 05:21 PM
To assist you better and not get confused with the current thread. I have created a new thread that will be answered shortly by our team.