password reset emails not coming through

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    Mike Horner 
    Asked on May 31, 2016 at 12:19 PM
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    david
    Answered on May 31, 2016 at 01:20 PM

    I checked our mail logs and the emails to your address were indeed failing.  It looks like your address was rejecting emails from our services as spam for a period time.  When enough were rejected, you address was placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and sent the reset email once again.  According to our logs, it should have gone through this time.  Check your inbox and let us know if it did not.

    For more information on the bounce list issue, please see the following thread:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues