What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    password reset emails not coming through

    Asked by Mike Horner  on May 31, 2016 at 12:19 PM
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    JotForm Support

    Answered by david on May 31, 2016 at 01:20 PM

    I checked our mail logs and the emails to your address were indeed failing.  It looks like your address was rejecting emails from our services as spam for a period time.  When enough were rejected, you address was placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and sent the reset email once again.  According to our logs, it should have gone through this time.  Check your inbox and let us know if it did not.

    For more information on the bounce list issue, please see the following thread:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues