What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just came across the upload space icon on my user profile and it is red

    Asked by aandrola on May 31, 2016 at 01:13 PM

    I just came across the upload space icon on my user profile and it is red. How can I clear this?

    file limit upload file limit
  • Profile Image
    JotForm Support

    Answered by Welvin on May 31, 2016 at 02:18 PM

    You have only used 1.12GB of 1TB File Storage of your account. It's way too far from the limit. I think you've figured this out already. You can restore the file storage space by deleting submissions with files uploads in it. 

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    Answered by aandrola on May 31, 2016 at 03:45 PM
    New response received
    Thanks. I saw that the limit was not that close, however, it looks very red
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on May 31, 2016 at 04:06 PM

    Can you take a screenshot and post it here? This is how your account appears to my end:

    We can report this to our developers if needed. But when you reach your limit, you should receive an email from us. Did you get one? 

    I would also suggest logging out and log in again. 

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    Answered by aandrola on May 31, 2016 at 04:45 PM
    New response received
    Here you go (see below).
    Also, may I suggest that you use a different
    sender name, such as Jotform Customer Service or JotForm Help or something
    when sending correspondence? I get a lot of Jotform notifications and the
    sender name is always JotForm. Unless I really look for the e-mails, it’s
    easy to miss them. I thought you might appreciate this. Thank you
    .
    Here is the screen shot:
    ...
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    JotForm Support

    Answered by Kevin_G on May 31, 2016 at 06:21 PM

    Unfortunately, your screenshot did not reach this thread, although I have checked your account like my colleague and it seems normal. 

    But please provide us the screenshot about what you're seeing following this guide: How-to-add-screenshots-images-to-questions-in-support-forum

    You will need to open this thread in a web browser, here is the link: https://www.jotform.com/answers/850668 

    Your suggestion has been moved to another thread, this is in order to escalate it to our second level, it can be reached here: https://www.jotform.com/answers/850941 

     

  • Profile Image

    Answered by aandrola on June 01, 2016 at 08:45 AM
    New response received
    Good morning. When I checked this morning, the red was gone and the screen
    looks normal.
    Thank you.
    Angela
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on June 01, 2016 at 10:06 AM

    That's great to know. I think that was just a cache or the recalculation is still in the process. Please let us know if the issue happens again so we can re-check and investigate further.