I just came across the upload space icon on my user profile and it is red

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    aandrola
    Asked on May 31, 2016 at 01:13 PM

    I just came across the upload space icon on my user profile and it is red. How can I clear this?

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    Welvin
    Answered on May 31, 2016 at 02:18 PM

    You have only used 1.12GB of 1TB File Storage of your account. It's way too far from the limit. I think you've figured this out already. You can restore the file storage space by deleting submissions with files uploads in it. 

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    aandrola
    Answered on May 31, 2016 at 03:45 PM
    New response received
    Thanks. I saw that the limit was not that close, however, it looks very red
    ...
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    Welvin
    Answered on May 31, 2016 at 04:06 PM

    Can you take a screenshot and post it here? This is how your account appears to my end:

    We can report this to our developers if needed. But when you reach your limit, you should receive an email from us. Did you get one? 

    I would also suggest logging out and log in again. 

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    aandrola
    Answered on May 31, 2016 at 04:45 PM
    New response received
    Here you go (see below).
    Also, may I suggest that you use a different
    sender name, such as Jotform Customer Service or JotForm Help or something
    when sending correspondence? I get a lot of Jotform notifications and the
    sender name is always JotForm. Unless I really look for the e-mails, it’s
    easy to miss them. I thought you might appreciate this. Thank you
    .
    Here is the screen shot:
    ...
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    Kevin_G
    Answered on May 31, 2016 at 06:21 PM

    Unfortunately, your screenshot did not reach this thread, although I have checked your account like my colleague and it seems normal. 

    But please provide us the screenshot about what you're seeing following this guide: How-to-add-screenshots-images-to-questions-in-support-forum

    You will need to open this thread in a web browser, here is the link: https://www.jotform.com/answers/850668 

    Your suggestion has been moved to another thread, this is in order to escalate it to our second level, it can be reached here: https://www.jotform.com/answers/850941 

     

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    aandrola
    Answered on June 01, 2016 at 08:45 AM
    New response received
    Good morning. When I checked this morning, the red was gone and the screen
    looks normal.
    Thank you.
    Angela
    ...
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    Welvin
    Answered on June 01, 2016 at 10:06 AM

    That's great to know. I think that was just a cache or the recalculation is still in the process. Please let us know if the issue happens again so we can re-check and investigate further.