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Hidden fields reappearingAsked by theagencyre on March 16, 2012 at 04:11 PM
In this form, when someone selects an item from the Marketing Menu checkbox area, another area appears below. Within some of these areas e.g. LA Times, there is an open house section, which begins with a yes/no radio button. If they choose yes, more fields for details about the open house appear below. If they choose no, these fields are not shown.
The problem: if someone chooses No for open house, then selects an additional item from the Marketing Menu area, the open house date & time fields reappear, even though No is still selected for that open house.
For example, if you select the LA Times checkbox in Marketing Menu, then in the area that appears for LA Times Ad Info select No for open house, then select E-Mail Blast in the Marketing Menu, the open house date & time fields appear again under LA Times Ad Info.
Kindly go through this links for more guidelines on how to solve it using using condition feature on this link; http://jotform.com/help/57-Conditional-Logic-on-Forms. You can show or hide questions depending on the choice a user chooses.
Here are some examples:
Lets us know if this was of help.
Thanks for your response, I've reviewed the examples and I think I have everything configured correctly. Can you take a look at the conditions for that form and let me know if I should be doing something differently?
Based on what you have stated here:
If they choose yes, more fields for details about the open house appear below. If they choose no, these fields are not shown.
I think it will be more suitable if you choose a positive condition instead of a negative one
In that picture it shows you that , in a programming logic, the sintax would be
If Open House is filled THEN
SHOW Open House Start Time field
I hope this gives you a better idea and you can fix the problem
Thanks for your response. All of my conditions are positive.
They are set up as:
If Open House field equals to yes
Then Show ....
My problem is that selecting unrelated checkboxes causes my conditions to stop working. How can I fix it?
I can see that now, you are talking about this form http://www.jotformpro.com/form/20645913589968
Could you please tell if Form ID: 20255837295 is still giving you problems? Or did my advice worked for this one?
I am working on the form id 20645913589968 in order to reproduce the error
This problem never occurred with 20255837295
You have "duplicated" conditions to Show the same fields, for example:
Show "Open House Date:" if "Marketing Menu" is equal to "LA Times"
Show "Open House Date:" if "Open House?" is equal to "Yes"
I have removed these duplicated conditions in the following form, and it seems to be working fine:
You can Clone mentioned above form to see the conditions.
Please feel free to contact us if you need any further assistance.
As my colleague Mike has stated, you have several duplicated conditions
I would suggest that you also add 2 rules in one condition , as shown below
I also would suggest you to use the condition "filled" instead of "equal to" for date fields, as shown below
Let us know if you need further assistance
Correcting the duplicate conditions seemed to help. Thanks!