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    I'm unable to apply my coupon to the "Order Total"

    Asked by roliveri on May 31, 2016 at 02:15 PM

    I'm unable to apply my coupon to the "Order Total". The only options I get are "Products" and "Shipping".

    Please HELP!

    This is a re-post of a comment on How To Add Coupon Code in the Payment Form

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    JotForm Support

    Answered by Welvin on May 31, 2016 at 03:23 PM

    Apply discount to the "Order Total" is only available for Paypal Standard. You are using Paypal Pro in the form so you'll only see the Products and Shipping options. If you'd like to apply the discount to the total amount, please use Paypal Standard. 

    I will also ask this to our developer just to confirm if this is not a bug. The guide is also outdated, will update it soon.

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    Answered by roliveri on May 31, 2016 at 04:29 PM

    Can someone please explain WHY that is?? In order to use credit cards through Paypal, I was told the following by the Payment Wizard:

    "PayPal Website Payments Pro is a great way to collect payments from your own site using a credit card form. Using JotForm's seamless integration, you can collect credit card payments right from your web page. Since your users will not be redirected to a payment gateway site, you will look more professional and get paid easily.

    Using JotForm and PayPal Website Payments Pro, you can:
    - Sell digital goods,
    - Sell products,
    - Collect payments for your online service,
    - Collect subscription payments.


    To be able to receive payments, you will need a PayPal Website Payments Pro account ."

    So if this is a higher standard, WHY would that option NOT be there??!!

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    Answered by Ben on May 31, 2016 at 06:01 PM

    The coupons system is implemented in a way that is compatible / allowed by payment processors and there might be additional requisites. Please note that it was specified in the guide to let you know that all other payment tools are coded to not show that option.

    Since there is extra code it means that developers had to do it that way.

    If you wish to use the coupon code in such manner, there are two options:

    1. switch to PayPal Standard

    2. Use fields on your form to calculate the price and then just pass it over to PayPal tool.

    You can see more about the second setup here: How to pass a calculation to a payment field

    Now since you have opened another thread on this as well, I would like to ask you to keep everything here as you have so far. This is the link to the current thread: https://www.jotform.com/answers/850728

    That is if you have any further questions on this subject.