What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving submissions to my email?

    Asked by nsuaifan on May 31, 2016 at 04:15 PM
    email receiving submissions not
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    JotForm Support

    Answered by Nik_C on May 31, 2016 at 05:43 PM

    I checked your form and I found out that your email was in our bounce list and the reason is below:

    Reason(s) : 554 5.7.1 Service unavailable; Client host [a.b.c.d] blocked using urbl.hostedemail.com; http://psbl.surriel.com/listing?ip=a.b.c.d&{base64}

    We apologise for this inconvenience, I removed your email from the bounce list so your submissions should go through.

    You can check this thread in order to prevent this issues. Also, you can whitelist our IP addresses that will help you as well.

    Please let us know if you have further questions.

    Thank you!