Why am I not getting submission emails

  • Profile Image
    omearallc
    Asked on May 31, 2016 at 05:04 PM

    Hi! The forms submissions are not being received by the info@omearainc.com and a couple of other emails as well. It stopped all of a sudden this weekend. Would you mind letting me know if the emails are correctly put into the forms or is there something i can do to see why it's not working? I have tested it with my own email and it works, but the others don't seem to be. I have also contact our email provider and there shouldn't be a problem with them as noreply@jotform.com has been added to our contact list. 

     

    Thanks so much!

  • Profile Image
    BDAVID
    Answered on May 31, 2016 at 06:39 PM

    That email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I checked your form: http://www.jotform.us/form/43366737265160, and the notifications is correctly setup, you can check if the other recipients are in bounce list.

    In addition to this, you may white-list our domain names withing all the email recipients, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com