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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting submission emails

    Asked by omearallc on May 31, 2016 at 05:04 PM

    Hi! The forms submissions are not being received by the info@omearainc.com and a couple of other emails as well. It stopped all of a sudden this weekend. Would you mind letting me know if the emails are correctly put into the forms or is there something i can do to see why it's not working? I have tested it with my own email and it works, but the others don't seem to be. I have also contact our email provider and there shouldn't be a problem with them as noreply@jotform.com has been added to our contact list. 


    Thanks so much!

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    JotForm Support

    Answered by BDAVID on May 31, 2016 at 06:39 PM

    That email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I checked your form: http://www.jotform.us/form/43366737265160, and the notifications is correctly setup, you can check if the other recipients are in bounce list.

    In addition to this, you may white-list our domain names withing all the email recipients, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com