What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Condition calculate field value changes to copy multiple field value

    Asked by adamizeit on May 31, 2016 at 10:16 PM

    In a command, as I click on "Calculate a fields value", it keeps changing to "Copy multiple field values".  I have tried to fix this issue through firefox and chrome. 

    What advice can you give to correct this and prevent this issue from reoccurring?

    Thank you for your time!

    Leticia

     

    conditions calculate condition
  • Profile Image
    JotForm Support

    Answered by jonathan on June 01, 2016 at 12:06 AM

    Hi Leticia,

    If you were just editing the existing calculation conditions, that will be the case.

     

    Although it shows "Copy..." in the edition, the calculation is not changed. It still is the "Calculate fields value". You can see it in the summary view 

    If you want to edit the calculation and change, its better if you redo it instead so that the changes will take effect properly. When creating the new calcuation condition, you will be able to choose "Calculate value" option.

     

     

    as long as the calculation conditions and formulas are correct, there should be no issue on the result.

    Hope this help. Let us know if you are still having difficulty on this.

    Thanks.

  • Profile Image

    Answered by adamizeit on June 03, 2016 at 01:45 PM
    Jonathan,
    Thank you so much for your attention.
    I write back because unfortunately, the problem continues to persist. The "glitchiness" that I experience with the Jotform program creates issues such as:
    - it auto changes "Calculate a field's value" to "Copy multiple field values"
    - Some commands are just gone on its own and as I put them back in, there seems to be another command that doesn't work properly.
    It has been a week now and I have not been able to complete the forms.
    What can you suggest that I do differently? I work with Chrome. I attempted Firefox. I didn't get different results.
    I'd really love your help to finish these forms, without recreating them all over again.
    Thank you in advance,
    Leticia
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 03, 2016 at 02:50 PM

    In my experience when using Condition's "Update/Calculate Field" option, if there are two or more fields added to the equation, it will automatically switch to "Copy Multiple Fields values". Same if there is only one field added to the equation and you initially selected "Copy Multiple Fields values", it will switch to "Calculate a field's value" if operations(addition, subtraction, multiplication, division, etc...) are involved and "Copy a field's value" if only one field is involved with no other operations included.

    Here are some scenarios:

     

    The condition below will automatically switch to "Copy a fields' value" because only one field is involved in the equation.

    The condition below will automatically switch to "Calculate a field's value" because only one field is involved in the equation with an operation(addition).

    The condition below will automatically switch to "Copy Multiple Fields values" because two fields are already involved in the equation.

    I hope this helps. Let us know if you need any further assistance. Thank you.

  • Profile Image

    Answered by adamizeit on June 03, 2016 at 03:45 PM
    Thank you Mike for sharing your experience. This helps me to get to know the "program's logic".
    Have a great day!
    Leticia
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 03, 2016 at 04:13 PM

    You are most welcome, I'm glad to be of help. If you need any assistance or if you have any questions, please feel free to let us know and we will be glad to help you. 

    Cheers! :)