- adamizeitAsked on May 31, 2016 at 10:16 PM
In a command, as I click on "Calculate a fields value", it keeps changing to "Copy multiple field values". I have tried to fix this issue through firefox and chrome.
What advice can you give to correct this and prevent this issue from reoccurring?
Thank you for your time!
- JotForm SupportjonathanAnswered on June 01, 2016 at 12:06 AM
If you were just editing the existing calculation conditions, that will be the case.
Although it shows "Copy..." in the edition, the calculation is not changed. It still is the "Calculate fields value". You can see it in the summary view
If you want to edit the calculation and change, its better if you redo it instead so that the changes will take effect properly. When creating the new calcuation condition, you will be able to choose "Calculate value" option.
as long as the calculation conditions and formulas are correct, there should be no issue on the result.
Hope this help. Let us know if you are still having difficulty on this.
- adamizeitAnswered on June 03, 2016 at 01:45 PMJonathan,
Thank you so much for your attention.
I write back because unfortunately, the problem continues to persist. The "glitchiness" that I experience with the Jotform program creates issues such as:
- it auto changes "Calculate a field's value" to "Copy multiple field values"
- Some commands are just gone on its own and as I put them back in, there seems to be another command that doesn't work properly.
It has been a week now and I have not been able to complete the forms.
What can you suggest that I do differently? I work with Chrome. I attempted Firefox. I didn't get different results.
I'd really love your help to finish these forms, without recreating them all over again.
Thank you in advance,
- JotForm SupportMike_GAnswered on June 03, 2016 at 02:50 PM
In my experience when using Condition's "Update/Calculate Field" option, if there are two or more fields added to the equation, it will automatically switch to "Copy Multiple Fields values". Same if there is only one field added to the equation and you initially selected "Copy Multiple Fields values", it will switch to "Calculate a field's value" if operations(addition, subtraction, multiplication, division, etc...) are involved and "Copy a field's value" if only one field is involved with no other operations included.
Here are some scenarios:
The condition below will automatically switch to "Copy a fields' value" because only one field is involved in the equation.
The condition below will automatically switch to "Calculate a field's value" because only one field is involved in the equation with an operation(addition).
The condition below will automatically switch to "Copy Multiple Fields values" because two fields are already involved in the equation.
I hope this helps. Let us know if you need any further assistance. Thank you.
- adamizeitAnswered on June 03, 2016 at 03:45 PMThank you Mike for sharing your experience. This helps me to get to know the "program's logic".
Have a great day!
- JotForm SupportMike_GAnswered on June 03, 2016 at 04:13 PM
You are most welcome, I'm glad to be of help. If you need any assistance or if you have any questions, please feel free to let us know and we will be glad to help you.