What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is our account still on the free plan?

    Asked by mhn1 on May 31, 2016 at 11:07 PM

    We have paid via paypal for the bronze plan ($19) per month. Please let me know why it's showing we are in the free plan. Thanks

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    JotForm Support

    Answered by Chriistian on June 01, 2016 at 12:26 AM

    I checked your account and I can confirm that you have subscribed to Bronze monthly last May 31, however, the account is still shown as Free. I have now fixed this issue so it should now show your account on the Bronze plan. If you need further assistance, please let us know. Regards.