What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am seriously not receiving ANY of my Jotforms when people fill them out!

    Asked by LinneaGood on June 01, 2016 at 01:42 AM

    Even the test emails are not coming in. They are not caught in spam-filters. I have had someone look at this with me and they couldn't find out the trouble. But I need those alerts! Can we look again?

    Page URL:
    anyofmyjotforms-LinneaGood

    fill receiving Them Emails find and filters
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    JotForm Support

    Answered by Chriistian on June 01, 2016 at 02:03 AM

    Your email address appears to have been added to the bounce list, which is why you are not receiving any email notifications. I have now removed the address from the bounce list so you should receive the next email notifications successfully.

    For more information on the bounce list and how to remove an address from it, please check out this guide: How to Remove Your Email Address from Bounce List.

  • Profile Image

    Answered by LinneaGood on June 01, 2016 at 02:45 AM
    Thanks so much!
    Now, how can I get those forms which never came to me? If I simply print
    them, they are awfully formatted and the font sucks.
    Linnea
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 01, 2016 at 02:57 AM

    You can get the emails that failed to send by checking your account's email history. Here's how: How to View All Your Form Email History.

    Alternatively you can also resubmit the submission if you like. Simply go to the submissions page, select Edit and submit the form.

  • Profile Image

    Answered by LinneaGood on June 01, 2016 at 01:45 PM
    SUCCESS!!!
    Thank-you!
    Linnea
    ...
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    JotForm Support

    Answered by Charlie on June 01, 2016 at 02:21 PM

    In behalf of my colleague, you are most welcome.

    Should you have questions or concerns, please do feel free to open a new thread here in the forum.

    Thank you.