What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I fix my email problem?

    Asked by 9223B on June 01, 2016 at 03:21 AM

    When my registrants hit register, it stops and says please wait and does not send to the email address I have provided. Please help me to fix this problem. I chose the embed code for wordpress to paste to my website sourcecode. To better understand what I am speaking of please visit the page i am referring to http://www.cityofrefugenola.com/upcoming-events/retreat/retreatregistration/ thank you. I would appreciate it if you all test it for me. 

    Page URL:

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    JotForm Support

    Answered by Chriistian on June 01, 2016 at 04:01 AM

    I checked the site you provided: http://www.cityofrefugenola.com/upcoming-events/retreat/retreatregistration/ and I was able to replicate the issue you are reporting. When I clicked the Register button, I was not redirected to the thank you page.


    Can you try to re-embed your form using your form's iFrame embed code and see if it will fix the issue? To get the iFrame embed code of your form, just follow the instructions provided in this article: Getting the form iFrame code.

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    Answered by 9223B on June 06, 2016 at 05:33 PM


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    Answered by Susan Hunkins  on June 07, 2016 at 04:36 PM

    i am unable to reply to my email. They go undelivered
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    JotForm Support

    Answered by EltonCris on June 07, 2016 at 05:20 PM


    We have moved your question here https://www.jotform.com/answers/855728. We'll be on it shortly.

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    Answered by 9223B on June 09, 2016 at 12:52 AM