Unable to delete autoresponders and notification emails?

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    okanel
    Asked on June 01, 2016 at 05:07 AM

    I am unable to delete autoresponders and notification emails.

     

    I have the option to delete when I edit the form and select 'Emails' however nothing happens - no confirmation, no deletion.

     

    Could you please help?

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    Chriistian
    Answered on June 01, 2016 at 06:19 AM

    Hi,

    I am not able to find a form in the page URL you have given. However, are you referring to this form - http://www.jotformeu.com/form/61454236867362? I cloned it and I can delete the email notifications and autoresponders. Please see below.

     

    You may clone my version with the email notifications and autoresponders removed - https://form.jotform.com/61522334599965.

     

     

     

  • Profile Image
    okanel
    Answered on June 01, 2016 at 06:45 AM
    Hi,
    It is that one and I've just tried again and definitely still can't delete. Nothing happens at all when I click the trash can.
    Regards,
    Liane O'Kane
    iCompute Office * Visit: www.icompute-uk.com
    Email: office@icompute-uk.com * Call: 01539 628150
    ...
  • Profile Image
    okanel
    Answered on June 01, 2016 at 06:45 AM
    Just tried it with Safari and it worked using that browser. The problem was with FireFox. You can't delete the notifications when using Firefox on a Mac.
    Many thanks,
    Liane O'Kane
    iCompute Office * Visit: www.icompute-uk.com
    Email: office@icompute-uk.com * Call: 01539 628150
    ...
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    Chriistian
    Answered on June 01, 2016 at 07:50 AM

    Hi,

    Glad to hear you were able to make it work. You might had to clear the cache in your FireFox browser. If you need further assistance, do not hesitate to contact us again.

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    Chriistian
    Answered on June 27, 2016 at 10:54 PM

    Hello @okanel. Did you recently post a response? If you have, unfortunately it cannot be seen on the thread. If you have further concerns, please visit the thread here https://www.jotform.com/answers/851167 then post your reply directly there. If you did not post a response on the thread, then please simply disregard this response. Thank you.