Multiple additional names don't show correctly on autoresponder

  • chrislittle
    Asked on June 1, 2016 at 7:31 AM

    My form has an option to enter up to 2 additional names (of people you want to register). The autoresponder table assigns both these names the code <additionalname> and duplicates the second name into the first autoresponder fieldof the email - so the first additional name is not shown on the autoresponder.

    How do I assign a unique field name so the autoresponder picks up both addittional names

  • Charlie
    Replied on June 1, 2016 at 9:24 AM

    I'm not quite sure if I understood your concern correctly.

    Upon checking your form, you do not have an autoresponder setup. You only have one notification email setup:

    Multiple additional names dont show correctly on autoresponder Image 1 Screenshot 40

    That notification will only be sent to the email addresses you set in the recipient field.

    To learn more about the two types of email alerts that we have, you can check this guide: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

    The email body can fetch any of the input fields on the form, you can get their field tags when you click the "Form Field" drop down menu in the text editor:

    Multiple additional names dont show correctly on autoresponder Image 2 Screenshot 51

     

    In your case, the "Additional name to register" field has a field tag of {additionalName}.

    Multiple additional names dont show correctly on autoresponder Image 3 Screenshot 62

     

    Let us know if you are still having problems on this. You can try deleting your current notification and create a new one and see if that resolves the problem you are experiencing.