What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission Storage Issue ?

    Asked by himansshuhsingh on June 01, 2016 at 08:05 AM


    i have emptied almost all my storage on all forms, however I am still getting no response and I am alerted to upgrade as my submission storage is over ?


    please help me on this issue asap,





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    JotForm Support

    Answered by ashwin_d on June 01, 2016 at 09:24 AM

    Hello himansshuhsingh,

    I'm sorry for the trouble caused to you.

    I refreshed your account's submission counter which seems to have resolved your issue. Your account is currently in good shape and within the allowed storage limit. You should not get warning messages any more.

    Thank you!

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    Answered by himansshuhsingh on June 01, 2016 at 09:45 AM
    Thanks so much...
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    Answered by ophoslyon on August 25, 2016 at 07:03 AM


    I feel like I have the same issue, can anyone look at my account?
    Also I see that you have accounts for Non Profit but I can't seem to find the page (404 error), can you help me?



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    JotForm Support

    Answered by ashwin_d on August 25, 2016 at 08:32 AM

    Hello ophoslyon,

    I have moved both the questions to new threads and you will be answered here:



    Thank you!