What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why there is a required registration fee for my products on my form?

    Asked by clbrowning on June 01, 2016 at 08:50 AM

    Why is there a required $1.00 registration fee when The customer is ordering my product and I am using Stripe to process the payment?

    fee product and a
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    JotForm Support

    Answered by Kiran on June 01, 2016 at 10:13 AM

    I see that there is only one product (Registration Fee - $1) added to the payment wizard. And the other products on your JotForm are added using Radio buttons instead configuring them from the Stripe payment wizard.

    It is required to have the products added in the payment wizard. Please see the screencast below that can help you in adding the products to the payment wizard. You may delete the radio buttons field once the products are added the payment wizard.

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help.