Why there is a required registration fee for my products on my form?

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    Asked on June 01, 2016 at 08:50 AM

    Why is there a required $1.00 registration fee when The customer is ordering my product and I am using Stripe to process the payment?

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    Answered on June 01, 2016 at 10:13 AM

    I see that there is only one product (Registration Fee - $1) added to the payment wizard. And the other products on your JotForm are added using Radio buttons instead configuring them from the Stripe payment wizard.

    It is required to have the products added in the payment wizard. Please see the screencast below that can help you in adding the products to the payment wizard. You may delete the radio buttons field once the products are added the payment wizard.

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help.