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    Contional autoresponder emails not working correctly

    Asked by spcial_buy on June 01, 2016 at 10:17 AM

    HI,

    In this form, the right answer is “Gioco1”.
    I have set the conditions for the field form “Che gioco è?” by specifying that if the answer is right (Gioco1), the system must send an email (Risponditore automatico 1).
    If the player chooses the wrong answer  (Gioco 2 o Gioco 3), the system must send a different email (Autoresponder 2).

    I have tested it with the correct answer (Gioco 1) but I receive both emails? Why? Could you help me understand where the problem is?

    Thanks Roberto

     

     

    Page URL:
    http://www.cittadelsole.it/customer/pages.php?pageid=906&amp;mode=prev<br/>iew

    Screenshot
    form email settings email Emails problem different different email
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    JotForm Support

    Answered by Kiran on June 01, 2016 at 11:25 AM

    I have checked your JotForm and see that the condition is working fine. I have tested the form by submitting with different options and have received the email as per the conditions set.

    Were you able to fix the issue? If you need any further assistance, please let us know. We will be happy to help.