What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    One of the fields is not being brought over to the notification email.

    Asked by charmedlife on June 01, 2016 at 10:45 AM

    We only have one form at present. It works very well. The only thing that is not working properly is the notification email; it is not sending along the address. 

    Here is an image of the email that is sent to us: 

    http://www.screencast.com/t/edBkmlzq

    Here is the url to the submission pdf. You will see that the postal address is in the pdf, but not in the email. 

    https://submit.jotform.co/server.php?action=getSubmissionPDF&sid=340186868619148785&formID=60934380710856

     

     

     

    Page URL:
    http://mulhollandsecurity.com/contact-us

    email JotForm submission pdf www one form
  • Profile Image
    JotForm Support

    Answered by Kiran on June 01, 2016 at 11:43 AM

    I have cloned your JotForm to my account and see that the address field {physicalAddress36} is not available in the notification email to display. Please try adding a new notification so that all the fields on the form will be automatically added to the email. Once you have the notification working with all the fields, you may remove the old notification by following How-to-Delete-Notifications-Autoresponder

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help.