Form's submission page does not show any submissions.

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    Asked on June 01, 2016 at 11:22 AM

    Dear Jotform

    I originally set up an account as a guest as I did not realise there was a limit to the number of form submissions. As my submissions reached nine (9) I received an email to inform me that space was limited. 

    As such, I have now registered and can see that I have 9 submission but in the inbox the details of the forms are no longer visible.  I then completed a 'test' form which has been added to the submissions.  The details of this form are visible but the previous 9 are still not.

    This is a registration form for a CPD event on the 16th June and we need the details of the delegates.  

    I would be grateful for help with this matter.

    Kind regards

    Steve Bright BVMS CertSAS DipECVS MRCVS

    European and RCVS Specialist in Small Animal Surgery (Orthopaedics)

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    Answered on June 01, 2016 at 12:04 PM

    Hello Steve,

    I'm sorry for the trouble caused to you.

    Since your submission data is stored in EU data center, I would suggest you to please sign in to your JotForm account using domain and you should be able to see your form's submission data.

    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!

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    Answered on June 02, 2016 at 06:46 AM

    Dear Ashwin_d

    Thank you for your response.  I have tried this and the original data is still not visible. 

    I see there has been a further test submission for which I can see the date but the original material is still not present. 

    Your colleague, chriistian has responded to a second query I had posted and I am awaiting a further response.  

    Kind regards


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    Answered on June 02, 2016 at 08:46 AM

    On behalf of my colleague, you're kindly welcome. I am  able to reproduce the same issue that you’re having when I view your submissions.

    We will notify you here once we have an update on the status. Thank you for your patience. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.