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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple Recipients: Why email notifications are not going to one email address?

    Asked by LeslieCoe on June 01, 2016 at 03:54 PM

    For some reason, the notifier email will not send to me. It is going somewhere else. I would like it to come to Christine.sommer@comevo.com. Right now it comes to Leslie.coe@comevo.com but it is also supposed to come to me. She is getting it and I am not. 

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    JotForm Support

    Answered by Kevin_G on June 01, 2016 at 05:05 PM

    I have checked your form and the email history for the email address you provided Christine.sommer@comevo.com and  can see emails are being sent as normal, here is a log for the submission I just made: 

    You can also check the email history for your email address by following the steps on this guide: How-to-View-All-Your-Form-Email-History

    This guide will also help you to avoid bouncing, one of the reasons why an email is not sent: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Although your email address is not in our bounce list, this is why I would suggest you to ask your email provider to white-list our IP addresses, you will find all this info on this link: Whitelisting-JotMails-IP-Addresses

    If you're still not receiving emails, please try setting an email notification and send it only to that email address. 

    If after following all these steps emails are not being sent to your email address, please let us know and we will be glad to take another look to your form and emails.