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    Notification with multiple recipient e-mail is sending to one only

    Asked by cperaltaolivera on June 01, 2016 at 04:48 PM

    I have followed the steps described in the "Send Notifications to Multiple Recipients" because I need to send the notification to 2 different recipient, but for some reason the notification keep being sent to just one, the one that I have used for registration ... Any idea how to solve this problem? many thanks in advance.

     

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    Answered by Huberson on June 01, 2016 at 05:28 PM

    One of the email addresses ***@globalsupplychain.cl was in bounce list. Since it has been removed, you should receive notification to both email.

    You can check the following guides to help preventing related issue:

    Setup-email-alerts-to-prevent-emails-not-being-received-issues

    Whitelisting-JotMails-IP-Addresses

    How-to-remove-your-email-address-from-bounce-list