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    Trouble with credentials, unable to login to account.

    Asked by Hani Mamdani  on June 01, 2016 at 09:27 PM

    Hey,

     

    I used jotform for a client's website some time ago but I can no longer login. I have tried the standard forgot password method but did not receive anything for a password renewal.

     

    From the website, I know that my jotform ID is

    40475830465255

    This was taken from the source code.

    Your assistance in this matter would be greatly appreciated.

    Hani


    On the URL below, click on "FTP Upload" on the top left of the page.


    Page URL:
    http://www.sohobusinessolutions.ca/NewSoho2014/index.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 01, 2016 at 11:07 PM

    I checked the form and I can see that the owner of that form is user sohobusinessolutions. The email address connected to that account was added to the bounce list, which is why you are not receiving the password reset instructions. I have now removed the email address from the bounce list so you can now try another password reset and the instructions should be sent to your inbox successfully.

    You can also remove an address from the bounce list on your account. Simply follow this guide to learn how: How to Remove Your Email Address from Bounce List

    If the issue persists, please let us know.