PayPal question shows error message: "Service Unavailable - Zero size object".

  • GreaterworksFoundation
    Asked on June 1, 2016 at 9:47 PM

    I have posted several times and my question does not post. not sure why!

    I get an error message when using the integrated pay pal option after hitting submit.  See link below please help. 

    Error message reads Service Unavailable-Zero Size Object.

    The server is temporarily unable to service your request. Please try again

    (And then there is a loonng reference number)

     

  • Ashwin JotForm Support
    Replied on June 1, 2016 at 11:51 PM

    Hello,

    I'm sorry for the trouble caused to you.

    I did check your form and I am able to replicate the issue you are having. When the form is submitted and redirected to PayPal checkout page, it displays following error message:

    PayPal question shows error message:  Service Unavailable   Zero size object Screenshot 30

     

    The issue is caused because of the code you have added in the "Checkout Logo" option of your payPal settings. Please check the screenshot below:

    PayPal question shows error message:  Service Unavailable   Zero size object Screenshot 41

     

    I deleted the "Checkout Logo" value and that seems to have solved your problem.

    Do test your form and get back to us if the issue persists.

    Thank you!