What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Thank you page is redirecting to another within JotForm, but not on embedded page

    Asked by FrancescaVF on June 02, 2016 at 09:44 AM
    I have followed the instructions so that when the submit button is clicked it takes you to a new site/page and it works within Jotform, but it doesn’t work in the page that the form is embedded in and I wasn’t sure if I’ve missed something or if it is the Wordpress site that I need to install something further.
    Any suggestions.
  • Profile Image
    JotForm Support

    Answered by Kiran on June 02, 2016 at 10:05 AM

    I see that the Thank you page is set to redirect to http://online.pembrokeshire.ac.uk/on your form. I have tried submitting your JotForm using both direct link and on your webpage. But I was not able to submit the form. As I investigate the issue further, I notice that the issue is with the Terms & Conditions widget on the form. Please try removing the widget from the form and then add it again. It should be working fine. 

    If you need any further assistance, please let us know. We will be happy to help. 



  • Profile Image

    Answered by FrancescaVF on June 02, 2016 at 10:45 AM
    That’s amazing – I think I will leave out the widget for now!
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 02, 2016 at 11:59 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other questions.