I am not receiving submission emails since 5/16/16.

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    Asked on June 02, 2016 at 11:42 AM

    Email notification from my form to my gmail address(chickensale@gmail.com) began failing on 5/16/16. It is still failing if I look in the history in my jotform account I can see the failed messages. I looked in my gmail settings and there is nothing blocked. Can you please assist me?

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    Answered on June 02, 2016 at 01:03 PM


    Upon checking our email logs, I found that your email address chickensale@gmail.com ended up in our bounce list for following reasons:


    chickensale@gmail.com is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yhaoo.com is NOT

    I have now removed your email address from our bounce list and it should work fine. I would suggest you to please test your form again and see if you receive the submission emails.

    Thank you!