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  • Profile Image

    Autoresponder Email Fields keep rearraning automatically, this shouldn't be happening!

    Asked by djboxxybrown on June 02, 2016 at 12:17 PM

    Using the create an Autoresponder Email function.

    The order of the fields in the table of the email I am trying to create keep rearranging automatically.

    I keep fixing the order of the fields and saving my work but then they keep changing again and getting out of order automatically.

    I am getting pretty frustrated after this keeps happening over and over again!

    Please help!

    autoresponder email email fields email
  • Profile Image
    JotForm Support

    Answered by Boris on June 02, 2016 at 01:28 PM

    Sorry to hear about the frustration you are having with this. As your form has a number of autoresponders, I wasn't sure which autoresponder you were having these issues with.

    I have cloned your form into my account for testing, and shuffled fields around in one of the autoresponders:

    Upon saving the changes and submitting the form, that is the order of the fields I received in the autoresponder email:

    Fields did not rearrange back into their previous place in these tests.

    If you are having an issue with fields re-positioning back to their default state, could you please let us know (1) in which autoresponder this is happening, and (2) which fields you have reordered that were placed back?

    Understanding these details will help us try replicating the issue you are experiencing, so we can work on resolving whatever may be causing such issue for you. We look forward to your response.

  • Profile Image

    Answered by djboxxybrown on June 02, 2016 at 04:55 PM

    Thank you for the reply.

    In fact the specific Autoresponder Email that was giving me problems is:

    Social Media Follow & Welcome to #NYCDMN!

    In addition the fields don't only change their order in the sent emails.. they also re-arrange themselves in the templates after I save them.

    I re-arrange the fields properly save the template, then do a general form save. Then when I go back and look at my template again they re-arrange themselves.. 😡😡

    Here is an example (this is how the fields should be. I just re-arranged them to the correct order)

     

    Now I've gone back to the template after spending time re-arranging again.. and they are now all mixed up again.

    Here is the email which shows a little of how they are mixed up.. but it shows the fields in a new order in the template and the email.

     

     

    Hopefully this gives you enough info to help me..

    I'm tearing my hair out!

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    JotForm Support

    Answered by BDAVID on June 02, 2016 at 06:51 PM

    Thanks for the details, I have cloned your form to test further, and it did work on my end:

    Please try the following:

    1) Clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    2) Clone your form and apply the changes on the cloned version: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    Or you can simply clone my form version which is set with the order you want: https://form.jotform.com/61536703029958 

    Let us know if you need more help.