i don't receive the messages in my email

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    yvonni
    Asked on June 02, 2016 at 12:18 PM
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    david
    Answered on June 02, 2016 at 01:15 PM

    I checked our logs for the address in your form and indeed, the email notifications are failing to be delivered.  It looks like your address was rejecting emails from our address as spam for a period of time.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and the notifications should attempt to send once again.  For more information on preventing this form happening in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues