What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i don't receive the messages in my email

    Asked by yvonni on June 02, 2016 at 12:18 PM
    email receive in
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    JotForm Support

    Answered by david on June 02, 2016 at 01:15 PM

    I checked our logs for the address in your form and indeed, the email notifications are failing to be delivered.  It looks like your address was rejecting emails from our address as spam for a period of time.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and the notifications should attempt to send once again.  For more information on preventing this form happening in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues