What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing: annual plan automatic renew

    Asked by marcelo_centeio on June 02, 2016 at 12:41 PM

    annual plan suspended due to a chage in Creditcard info at Paypal service.


    I would like to maintain my PayPal account to automatically renew my Jotform's subscription.





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    JotForm Support

    Answered by david on June 02, 2016 at 01:44 PM

    The subscription cancellation notification you received was for your previous Premium subscription that was not fully cancelled.  Your Bronze yearly subscription that was created in January is still active and should continue to bill you at the same rate each January. 

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    Answered by marcelo_centeio on June 02, 2016 at 01:55 PM

    Thanks David for your prompt reply. Does something change from previous version?

    Why I've received the cancellation notification only in May?

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    JotForm Support

    Answered by david on June 02, 2016 at 02:09 PM

    The Premium subscription that was attempting to charge was created in late April of 2015.  The attempts to bill for the subscription were sent at that time this year.  The final attempt as well as cancellation were sent in May.