Billing: annual plan automatic renew

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    marcelo_centeio
    Asked on June 02, 2016 at 12:41 PM

    annual plan suspended due to a chage in Creditcard info at Paypal service.

     

    I would like to maintain my PayPal account to automatically renew my Jotform's subscription.

     

    Thanks

    Marcelo

     

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    david
    Answered on June 02, 2016 at 01:44 PM

    The subscription cancellation notification you received was for your previous Premium subscription that was not fully cancelled.  Your Bronze yearly subscription that was created in January is still active and should continue to bill you at the same rate each January. 

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    marcelo_centeio
    Answered on June 02, 2016 at 01:55 PM

    Thanks David for your prompt reply. Does something change from previous version?

    Why I've received the cancellation notification only in May?

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    david
    Answered on June 02, 2016 at 02:09 PM

    The Premium subscription that was attempting to charge was created in late April of 2015.  The attempts to bill for the subscription were sent at that time this year.  The final attempt as well as cancellation were sent in May.