We cancelled our account awhile back as we do not need to us forms any longer. We just got an email saying that our account has been downgraded.

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    Asked on June 02, 2016 at 12:46 PM

    We would like to have our account cancelled not downgraded.  Please confirm that our account is cancelled.


    Thank you.

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    Answered on June 02, 2016 at 01:48 PM

    Since your account was holding a paid subscription, the account should be downgraded to Free at the end of the current subscription period and then the account shall be closed. As per your request, we have closed your account now. If you need to activate your account sometime later, please let us know. We will be happy to assist.