What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We cancelled our account awhile back as we do not need to us forms any longer. We just got an email saying that our account has been downgraded.

    Asked by Corby  on June 02, 2016 at 12:46 PM

    We would like to have our account cancelled not downgraded.  Please confirm that our account is cancelled.


    Thank you.

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    JotForm Support

    Answered by Kiran on June 02, 2016 at 01:48 PM

    Since your account was holding a paid subscription, the account should be downgraded to Free at the end of the current subscription period and then the account shall be closed. As per your request, we have closed your account now. If you need to activate your account sometime later, please let us know. We will be happy to assist.