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    I am unable to change the recipient's address in notification

    Asked by cycleofhope on June 02, 2016 at 12:52 PM

    EMAILS - Send notification and autoresponder emails on submissions.  When I attempt to change the email recipient email address, and test it, it automatically send it to a different email address.  I have tried dozen times, but it just won't work. It should be simple, but it isn't.  I don't know what I could be doing wrong.

    contact form recipient unable to change in
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    Answered by Huberson on June 02, 2016 at 02:09 PM

    I have made a clone of your contact form and was able to change the recipient email with no issue.

    Do you mean that the recipient email is saved but the notification is going to another address, or it did not save at all?

    You can try to clear your for cache, log out and clear your browser cache, then log in to make the modification.

    Please let us know so we can help you further.

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    Answered by cycleofhope on June 02, 2016 at 02:23 PM

    I have filled the form out in our website and in jot form, it shows as the notification was received, but the recipient did not get the email.  I am at a loss as to why.

     Does it show what the email address is of the recipient?

     

    One other thing, if i were to change the recipient's email address and press the test email, the email that it shows in green type next to the test button is not the same email address that i am trying to set the form's recipient's email address.  Are they expected to be the same?  If you change the email recipient, does the test go to that email address?

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    Answered by Huberson on June 02, 2016 at 03:00 PM

    When you test notification, the test email is sent the the address associated with your account. 

    I verified the email address in the notification, it is possible that JotForm IPs are being blocked by this email's server (domain: southwestfenceanddecks.com).

    You might need to whitelist JotForm IPs to be able to receive the notifications to the address from that domain - Whitelisting-JotMails-IP-Addresses.

     

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    Answered by cycleofhope on June 02, 2016 at 03:35 PM

    Ok, so we've concluded that the test email is sent to the email associated with the account (in which I have been receiving without any difficulties) and is not the same as the recipient's email address associated with the contact form.

    Nevertheless, the same issue is still unresolved.  The recipient associated with the contact form is not receiving the notifications when the contact form is filled out on our website. 

    I have spoke with the web hosting company and I have verified that the emails associated with that email address are working and there hasn't been any emails from Jotform that has been blocked/flagged/spammed/blacklisted...

    Is there any way of looking at the contact form and determining if the recipient email address is the proper one and whether or not it's working as it should? 

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    Answered by Huberson on June 02, 2016 at 04:37 PM

    The email addresses in the recipient email is actually  ***@southwestfenceanddecks.com which was in bounce list. If you test it you should receive the email to that address now.

    Some guides to help prevent/solve related issue:

    Setup-email-alerts-to-prevent-emails-not-being-received-issues

    Whitelisting-JotMails-IP-Addresses

    How-to-remove-your-email-address-from-bounce-list

     

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    Answered by cycleofhope on June 02, 2016 at 05:03 PM

    Thank you.  So far, that appears to have corrected the issue.   I appreciate your assistance. 

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    JotForm Support

    Answered by Kevin_G on June 02, 2016 at 06:40 PM

    On behalf of my colleague, you're welcome. 

    Do let us know if there is anything else that we can assist you, we will be glad to help.