What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pay Pal link invalid

    Asked by camelot217 on March 17, 2012 at 10:34 AM

    I set up my subscription using your PayPal intergration. When I fill out the form I'm correctly linked to the product page in PayPal, but when I try to make the purchase I get this:

    "The link you have used to enter the PayPal system is invalid. Please review the link and try again."

    Is ther something I need ot do on My PayPal side to make this work?



  • Profile Image

    Answered by pinoytech on March 17, 2012 at 10:38 AM


    Can you provide us your form url so we can further assists you?

    Thank you!

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    JotForm Support

    Answered by Goldo on March 17, 2012 at 10:40 AM

    Most likely it's a Paypal Account error. Usually this error happens when you are using an incorrect email address. So, kindly check if you've entered the correct details. If it still doesn't work please provide us the form url and will further investigate.

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    Answered by camelot217 on March 17, 2012 at 12:12 PM

    Forgot to comfirm an email address. Thanks

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    Answered by pinoytech on March 17, 2012 at 12:14 PM

    Your welcome.

    If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!