What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Seeing incomplete forms

    Asked by heinzkrug on June 02, 2016 at 04:38 PM

    Dear Jotform,

    I just wanted a little help understanding what happens when a potential customer starts to fill in a form. 

    I do see some forms that some people have begun to fill in, and can see how far they have got.

    However a friend started in fill in our form on her computer, but I never received what she had filled in.

    Do they have to have at least pressed the submit button?

    Looking forward to your response




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    Answered by victor on June 02, 2016 at 06:11 PM

    No data will be able to be seen in the submission page unless the form has been completely submitted. A possible way would be to get the session in which the users opened and use the URL link to open the form. If you see our users guide:

    How to Save Forms and Continue Later

    You will see that this sample creates a URL with the session URL, so the user can go back to the form and continue filling it later. Once you have the URL you can go into the form and see how much it was filled.