What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't see my submission

    Asked by 2BM_AS on June 03, 2016 at 05:34 AM

    Hi there,


    I am trying to see/download an excel of the submissions that i have on a form. it shows that i have 75 submissions, but whenever i try to donwload or see them, it takes a very long time to load and then it says that there are no submissions to display. can you please help me with this? I really don't want to have missed my submissions.

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    Answered by Carina on June 03, 2016 at 06:41 AM

    Unfortunately we had a temporary glitch but it is now solved.

    I tested and could access the submissions.

    Please accept our apologies and kindly let us know if the problem persists.

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    Answered by 2BM_AS on June 03, 2016 at 08:45 AM
    Yes, it is solved. Perfect service as usual :). Thank you very much
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    JotForm Support

    Answered by Jan on June 03, 2016 at 09:59 AM

    Thank you for your patience. If you have any issues, let us know. Have a nice day.