What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions have disappeared

    Asked by rainbowcentre on June 03, 2016 at 07:05 AM

    Hello,

    Submission data for an upcoming event has disappeared… after clicking view submissions it said it was loading for a long period of time until it finally displayed a message on the screen saying ‘no results to display’.

    I know for a fact that we have had 15 submissions so wondered where that data has gone and can it be recovered? The last 3 submissions have been made recently and I really need to see that information so I can get in touch with the individuals to confirm their places.

     

    Please can anyone let me know if they can help :)

    Page URL:
    https://eu.jotform.com/submissions/61154335593961

    Screenshot
    Submissions down
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    JotForm Support

    Answered by jonathan on June 03, 2016 at 08:03 AM

    We apologize for the inconvenience caused.

    Our back-end team have reverted and fixed the issue.

    Can you please check again. 

    Let us know if issue persist.